Professional Services Automation (frequently abbreviated to PSA) is software designed to assist professionals, such as IT consultants, with project management and resource management for client projects. This is accomplished by developing metrics to quantify and qualify basic business processes that can then be used to streamline and improve those processes[1].
Typical PSA functions include project management and documentation, time recording, billing, and reporting.[2] These features are often integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems in order to improve efficiency of overall operations. As a result, in addition to better managing client projects, independent contractors can prevent lost revenue and slow billing cycles.
Ultimately PSA software suites allow users to integrate industry-appropriate metrics in order to better understand operations and, in turn, improve efficiency and profitability.[3]
Those familiar with ERP software may like to think of PSA as an ERP system for service organizations.
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In its simplest form, PSA software may offer only timesheet systems (including expense reporting and project management). However, in their most robust incarnation they can also include customer relationship management (CRM), resource management, opportunity and knowledge management.[4]
As in most software categories, the SIIA rates the best of the best solutions each year in their annual CODiE awards program.